Warranty, Returns & Changes Policy | Ava Reform

Warranty, Returns & Changes Policy | Ava Reform

Ava Reform LLC

Effective Date: Feb 09, 2026

This Warranty, Returns & Changes Policy governs the warranty coverage, return eligibility, and order changes for products purchased from Ava Reform LLC (“Ava Reform,” “we,” “us,” or “our”).

By completing a purchase, you acknowledge and agree to the terms outlined below.

1. Limited Warranty Coverage

Ava Reform LLC provides a limited manufacturer warranty covering defects in materials and workmanship under normal, intended use.

Warranty Period

  • Frame: 1 year

  • Mechanical components: 1 year

  • Upholstery & accessories: 3 months

Warranty coverage begins on the original delivery date and applies only to the original purchaser.

2. Intended Use

Warranty coverage applies only when products are used as intended:

  • Approved use: Home use

Use outside the approved scope may void the warranty.

3. What the Warranty Covers

Subject to the terms of this policy, the warranty may include:

  • Manufacturing defects in materials or workmanship

  • Replacement of defective parts

  • [Labor costs – Yes / No]

All warranty remedies are provided at Ava Reform LLC’s sole discretion.

4. What the Warranty Does Not Cover

The limited warranty does not cover:

  • Normal wear and tear

  • Improper assembly or installation

  • Misuse, abuse, or overloading

  • Unauthorized modifications or repairs

  • Damage caused by improper storage or maintenance

  • Damage resulting from accidents, negligence, or acts of nature

5. Warranty Claims Process

To submit a warranty claim, customers must:

  1. Contact info@avareform.com

  2. Provide proof of purchase

  3. Submit clear photo and/or video evidence of the issue

Failure to provide required documentation may result in claim denial.

Ava Reform LLC reserves the right to inspect the product or request additional information before approving a claim.

6. Warranty Remedies

If a warranty claim is approved, Ava Reform LLC may, at its discretion:

  • Repair the defective component

  • Replace the defective part or product

  • Issue a partial refund

  • Issue a full refund

Replacement parts or products do not extend or reset the original warranty period.

7. Returns Policy (Summary)

Returns are subject to the terms outlined in our Cancellation & Refund Policy.

In summary:

  • Returns must be approved in advance

  • Products must be unused, unassembled, and in original packaging

  • Return requests must be submitted within [____ days] of delivery

Unauthorized returns will not be accepted.

8. Order Changes

Before Processing

Order changes (such as shipping address updates or order modifications) may be requested within [____ hours] of purchase, provided the order has not entered processing or shipment.

After Processing or Shipment

Once an order has entered processing or shipment:

  • Changes are no longer guaranteed

  • Orders cannot be modified

  • Customers must follow the return process, if eligible

9. Limitation of Liability

To the maximum extent permitted by law, Ava Reform LLC shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Personal injury resulting from improper use or failure to follow instructions

  • Losses resulting from unauthorized modifications or misuse

Total liability shall not exceed the amount paid for the product.

10. Policy Modifications

Ava Reform LLC reserves the right to modify this policy at any time. Updates will be effective upon posting to our website.

11. Contact Information

For warranty claims, return requests, or order change inquiries, contact:

Ava Reform LLC
Email: info@avareform.com
Address: 1480 NW North River Dr, Unit 2308 Miami, FL 33125 United States