Privacy Policy | Ava Reform

Privacy Policy

Ava Reform ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

Information you give us directly:

  • Name, email address, phone number, shipping and billing address

  • Payment information (processed securely by our payment provider we do not store full card numbers)

  • Order history and communications with our support team

  • Account login details, if you create an Ava Reform account

Information collected automatically:

  • Device and browser information, IP address, and general location

  • Browsing behavior on our site (pages viewed, time spent, referring links) via cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and delivery updates

  • Provide customer support via email and WhatsApp

  • Send order confirmations, shipping notifications, and (with your consent) marketing communications

  • Improve our website, products, and customer experience

  • Detect and prevent fraud, and comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

  • Shipping carriers, to deliver your reformer

  • Payment processors, to securely handle transactions

  • Service providers, such as email, customer support, and analytics platforms, who work on our behalf

  • Legal or regulatory authorities, if required by law

Cookies and Tracking

We use cookies and similar technologies to keep your cart active, remember your preferences, and understand how visitors use our site. You can adjust your browser settings to limit or block cookies, though some site features may not work as intended.

Data Retention

We retain your information for as long as needed to fulfill the purposes described in this policy including order history, warranty, and support records and as required by law.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications at any time (via the unsubscribe link in our emails)

  • Opt out of the sale or sharing of personal information, where applicable under state privacy laws

To exercise any of these rights, contact us using the details below.

Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Children's Privacy

Ava Reform is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this policy or how we handle your information, contact us at info@avareform.com or via WhatsApp, Monday–Friday, 9 AM–6 PM Eastern Time.