Cancellations and Return Policy | Ava Reform

Woman practicing reformer pilates at home for beginners on a foldable pilates reformer
Cancellations and Return Policy | Ava Reform

1. Returns Overview

Due to the nature of large fitness equipment, we do not offer open or no-questions-asked returns. All returns and refunds are subject to the conditions outlined below.

By completing a purchase, you acknowledge and agree to this policy.

2. Order Cancellations

Before Shipment

Orders may be canceled within 48 hours of purchase, provided the order has not yet entered processing, fulfillment, or shipment.

Cancellation requests must be submitted by email to: info@avareform.com

Once an order has entered processing, it may no longer be eligible for cancellation.

After Shipment

Orders that have shipped cannot be canceled. If eligible, they must follow the return process described below.

3. Return Eligibility

You have 30 days from the date of delivery to return your reformer.

To qualify for a return:

  • The reformer must be unused, or lightly used for evaluation purposes only a few sessions to test fit and feel are fine, but the unit must be in like-new condition with no damage to the frame, upholstery, ropes, or pulleys

  • A receipt or proof of purchase (order number or confirmation email) is required

  • The reformer must be returned in its original packaging, folded and repacked the way it arrived

  • Returns without prior approval or missing original packaging may not be accepted

Because your reformer arrives 90% pre-assembled, we recommend inspecting it as soon as it's delivered so any concerns can be addressed well within your return window.

4. Refund and Credit Process

Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card provider to post the funds.

If more than 15 business days have passed since your return was approved and you haven't received confirmation, reach out to us at info@avareform.com.

5. Important Guidelines

  • Damaged or Defective Units: Report any issues within 7 days of delivery, with photos or video if possible. We'll cover return shipping and offer your choice of a free replacement or a full refund, including original shipping charges.

  • Change of Mind: If your reformer isn't the right fit for your space or practice, we're happy to help with a return. A $250 restocking fee applies to cover inspection and refurbishment of returned equipment.

  • Return Shipping: Because reformers are large freight items, customers are responsible for return shipping costs on non-defective returns. Our support team will provide a shipping partner and instructions once your return is approved expect this cost to run [amount] depending on your location.

  • Delivery Issues: Refunds cannot be offered if your package doesn't arrive due to issues within your control, such as an incorrect shipping address.

  • Inspection Requirements: Returns that arrive without original packaging, missing components, or with damage from misuse may be declined or subject to a reduced refund.

6. How to Start a Return

Contact our support team Monday–Friday with your order number and reason for return. We'll confirm eligibility, issue a return authorization, and walk you through packaging and shipping your reformer safely most requests are answered within one business day

We built Ava Reform to bring studio quality Pilates home without the guesswork. If something's not working for you, we'd rather make it right than make it complicated.

7. Chargebacks & Disputes

Customers agree to contact Ava Reform LLC directly prior to initiating a chargeback or payment dispute.

Unauthorized or fraudulent chargebacks may result in:

  • Denial of future service

  • Suspension of warranty coverage

  • Account restrictions

8. Policy Changes

Ava Reform LLC reserves the right to modify or update this policy at any time. Changes will be effective upon posting to our website.

9. Contact Information

For all cancellation, return, or refund inquiries, contact:

Ava Reform LLC
Email: info@avareform.com
Address: 1480 NW North River Dr, Unit 2308 Miami, FL 33125 United States